Your standing determines block access, reserved offers, and account security.
The Four Standing Levels
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Gear to Maintain Fantastic Standing
- VIOFO Dash Cam - Protect your standing with video proof
- Anker PowerCore 20000mAh - Never miss blocks due to dead battery
- iOttie Easy One Touch Car Mount - Navigate efficiently for on-time delivery
- Drive Auto Trunk Organizer - Faster deliveries, better standing
Table of Contents
1. Understanding Standing
Your Amazon Flex standing is a performance rating that affects every aspect of your experience as a driver. Think of it as your driver "credit score" - it determines what opportunities you get and whether you stay active on the platform.
What Standing Means
Standing Is:
- - A measure of your overall reliability
- - Based on rolling performance history
- - Updated regularly (often daily)
- - Visible in your Flex app dashboard
- - Critical for account security
Standing Affects:
- - Which blocks you can see
- - Reserved offer frequency
- - Priority during surge times
- - Risk of deactivation
- - Access to premium block types
The Rolling Window
Standing is calculated on a rolling basis - meaning older issues eventually drop off and recent performance matters most. This is good news if you're trying to recover from a rough patch. Consistent good work will improve your standing over time.
2. Factors That Affect Your Standing
While Amazon doesn't publish the exact formula, we know these factors influence your standing:
Delivery Success Rate
The percentage of packages you successfully deliver. This is the most important factor.
Block Reliability
Showing up for blocks you accept. Forfeiting, late-canceling, or no-showing hurts this.
Customer Feedback
Complaints about delivery quality, missing packages, or damaged items.
On-Time Performance
Completing deliveries within the expected time window.
Package Handling
Reports of damaged or mishandled packages.
Impact Weight (Estimated)
Note: These are estimated weights based on driver experiences. Amazon hasn't published exact percentages.
3. How to Achieve Fantastic Standing
Achieving and maintaining Fantastic standing requires consistent excellence. Here's the complete playbook:
The Fantastic Standing Checklist
Delivery Excellence
- Deliver every package assigned
- Take clear, well-lit photos
- Follow all delivery instructions
- Handle packages with care
Block Reliability
- Never forfeit blocks last-minute
- Arrive on time or early
- Complete all assigned stops
- Only accept blocks you can complete
Timeline to Fantastic
Build foundation with consistent deliveries. Focus on zero issues.
Standing should improve to Great if you're performing well.
Fantastic standing typically achieved with continued excellence.
Note: Timeline varies. New drivers may reach Fantastic faster with perfect performance.
The 20-Block Rule
Many drivers report that it takes roughly 20 successfully completed blocks to establish a solid Fantastic standing. After that, occasional minor issues won't immediately drop you - but don't get complacent.
4. Benefits of Higher Standing
Standing Benefits Comparison
| Benefit | Fantastic | Great | Fair | At Risk |
|---|---|---|---|---|
| Reserved Offers | Priority Access | Some Access | Limited | None |
| Block Selection | All Blocks | Most Blocks | Limited Blocks | Very Limited |
| Surge Priority | First Access | Standard | Lower Priority | Last Priority |
| Account Security | Very Secure | Secure | Warning Zone | Deactivation Risk |
Fantastic Exclusive Benefits
- - Priority reserved block offers
- - First access to surge pricing blocks
- - Access to Whole Foods and Fresh blocks
- - Buffer against occasional issues
- - Peace of mind about account status
The Reserved Offer Advantage
Reserved offers are blocks offered directly to you before they go to the general pool. Fantastic standing drivers get:
- - Offers 24-48 hours before general availability
- - Better blocks (higher pay, better times)
- - More Whole Foods and Fresh opportunities
- - Less competition for desired blocks
5. Common Mistakes That Hurt Standing
Late Block Forfeits
Forfeiting a block within 45 minutes of start time is one of the most damaging actions. Life happens, but multiple late forfeits will tank your standing quickly.
Returning Multiple Packages
Returning packages as "undeliverable" - especially multiple per block - raises red flags. Always try to complete delivery first.
"Not Delivered" Reports
Customers reporting packages not received when you marked delivered. Always take clear photos showing package and address.
Wrong Delivery Locations
Delivering to wrong address (even if close). Double-check address numbers match before leaving packages.
Ignoring Delivery Notes
Not following customer instructions leads to complaints. "Leave at back door" means back door - not front porch.
6. Recovering from Low Standing
If your standing has dropped, don't panic. Recovery is possible with focused effort.
The Recovery Plan
-
1
Stop the Bleeding
Immediately stop any behaviors that caused the drop. No more forfeits, no more returns if avoidable.
-
2
Accept Every Block You Can
More completed blocks = more positive data points. You need volume to dilute past issues.
-
3
Deliver Perfectly
Every package, every block. Photos, instructions, careful handling. No exceptions.
-
4
Document Everything
Screenshot photos, note access issues, report problems through proper channels.
-
5
Be Patient
Recovery takes 2-4 weeks of consistent good performance. The old data needs time to age out.
Recovery Timeline
- At Risk → Fair: 1-2 weeks of perfect blocks
- Fair → Great: 2-3 weeks of continued excellence
- Great → Fantastic: 1-2 additional weeks
- Total Recovery: 4-6 weeks typically
Recovery Tips
- - Choose easier blocks (logistics over grocery)
- - Work familiar areas you know well
- - Avoid peak chaos times when starting
- - Take extra time at each stop
7. Reading Your Activity Hub
Your Activity Hub contains detailed information about your performance. Here's how to find and interpret it.
How to Access Your Activity Hub
- 1 Open Amazon Flex app
- 2 Tap the menu icon (three lines)
- 3 Select "Activity Hub" or "Dashboard"
- 4 View your current standing and metrics
What You'll See
Key Metrics
- - Current standing level
- - Delivery success rate
- - Reliability rate
- - Recent block history
- - Any active warnings or issues
Understanding the Numbers
- - Green indicators = good performance
- - Yellow = needs attention
- - Red = immediate action needed
- - Click into each category for details
- - Check regularly (at least weekly)
8. Appealing Unfair Dings
Sometimes you get dinged for things that weren't your fault. Here's how to fight back.
When to Appeal
- Customer claims "not delivered" but you have photo proof
- Warehouse issue caused late pickup (not your fault)
- Package was damaged before you received it
- App crashed and prevented completion
- Access was truly impossible (gated community, etc.)
How to Submit an Appeal
- 1 Email: amazonflex-support@amazon.com
- 2 Include: Date, block time, station, specific issue
- 3 Attach: Photos, screenshots, any evidence
- 4 Be professional, factual, and specific
Response time: Usually 1-5 business days. Be patient but follow up if no response after a week.
9. Maintaining Long-Term Standing
Consistency Over Intensity
It's better to do 3 perfect blocks per week than 10 rushed ones. Quality always beats quantity for standing.
Check Activity Hub Weekly
Regularly monitor your metrics so you catch issues early, before they become serious problems.
Photo Everything
Clear delivery photos protect you from false claims. They're your insurance against unfair dings.
Know Your Limits
Don't accept blocks when you're tired, stressed, or might need to cancel. Better to skip than to forfeit.
10. Frequently Asked Questions
What is Amazon Flex standing?
Amazon Flex standing is a rating system that measures driver performance. There are four levels: Fantastic (best), Great, Fair, and At Risk. Your standing affects block access, reserved offers, and account status. Fantastic standing gives priority access to the best blocks.
How is Amazon Flex standing calculated?
Standing is calculated based on: delivery success rate, customer feedback, on-time performance, block reliability (showing up for scheduled blocks), and package handling. The exact formula isn't public, but consistent good performance leads to better standing.
How do I get Fantastic standing on Amazon Flex?
To achieve Fantastic standing: deliver all packages successfully, never miss or late-cancel blocks, take clear delivery photos, follow customer instructions, handle packages carefully, and maintain consistent performance over time. It typically takes 2-4 weeks of perfect performance.
What happens if my Amazon Flex standing drops to At Risk?
At Risk standing means potential deactivation. You'll have reduced block access and receive warnings. To recover: focus on completing all blocks perfectly, don't cancel blocks, deliver everything successfully, and give it time. Improvement can take 2-4 weeks of good performance.
How long does it take to improve Amazon Flex standing?
Standing improvements typically take 2-4 weeks of consistent good performance. The system uses a rolling window, so recent performance matters most. The more perfect blocks you complete, the faster old issues age out.
Ready to Achieve Fantastic Standing?
Apply these strategies consistently and watch your standing rise. Remember: excellence is a habit!
About Glen Meade
Founder of FlexDriverGuide and SideQuestHustle.com. I've spent years researching gig economy platforms and interviewing hundreds of drivers to bring you strategies that actually work. My goal is to help you maximize your earnings while avoiding common pitfalls.