Account Recovery

Amazon Flex Deactivation Appeal Guide 2026

Got deactivated? Don't panic. This guide walks you through the appeal process step-by-step to maximize your chances of reinstatement.

By Glen Meade | Updated December 2026 | 20 min read

Just Got Deactivated? Do This First:

  1. 1 Don't panic - Many drivers get reinstated
  2. 2 Read your deactivation email carefully - Note the specific reason
  3. 3 Gather evidence - Screenshots, photos, receipts
  4. 4 Submit appeal within 10 days - Sooner is better

Table of Contents

1. Understanding Deactivation

Amazon Flex deactivation is the termination of your delivery partner account. When deactivated, you lose access to the Flex app and can no longer accept delivery blocks. However, deactivation isn't always permanent - many drivers successfully appeal and get reinstated.

Types of Deactivation

Soft Block / Warning

  • • Reduced block offers
  • • "At Risk" standing status
  • • Warning emails
  • • Temporary restrictions

Can recover by improving metrics

Full Deactivation

  • • Complete account termination
  • • Cannot access Flex app
  • • Receive termination email
  • • Must appeal to return

Requires formal appeal process

Good News: Amazon's deactivation process includes an appeal mechanism. Many drivers who were deactivated in error - or who can demonstrate they've learned from mistakes - successfully get reinstated. Don't give up!

2. Common Reasons for Deactivation

Understanding why you were deactivated is crucial for writing an effective appeal. Here are the most common reasons:

Delivery Quality Issues

  • • Too many packages marked as undeliverable
  • • High rate of "package not received" complaints
  • • Poor photo documentation
  • • Delivering to wrong addresses

Appeal Success Rate: High (if you can show improvement plan)

Late/Missed Blocks

  • • Repeatedly showing up late to blocks
  • • Missing blocks without forfeiting in advance
  • • Not completing blocks on time

Appeal Success Rate: Medium-High (explain circumstances)

Background Check Issues

  • • New criminal charges
  • • Driving record violations (DUI, reckless driving)
  • • Continuous background check failed

Appeal Success Rate: Low (depends on offense)

Terms of Service Violations

  • • Using automated block-grabbing software
  • • Having someone else deliver on your account
  • • Stealing packages
  • • Multiple accounts

Appeal Success Rate: Very Low (serious violations)

Customer Complaints

  • • Rude behavior to customers
  • • Unprofessional conduct
  • • Damage to property

Appeal Success Rate: Medium (if isolated incident)

3. The Appeal Process

Step-by-Step Appeal Guide

1

Receive & Review Deactivation Email

Check your email for the official notification. It should include the reason for deactivation and a link to appeal. Save this email.

2

Gather Evidence

Collect any supporting documentation: delivery photos, GPS data, communication with customers or support, app screenshots, etc.

3

Write Your Appeal

Draft a professional, concise appeal letter addressing the specific issue. See Section 4 for writing tips and Section 5 for templates.

4

Submit Appeal

Use the link in your deactivation email or go to the Amazon Flex support page. Submit within 10 days of deactivation.

5

Wait for Response

Amazon typically responds within 5-10 business days. Check your email (including spam folder) regularly.

6

Follow Up or Escalate

If denied or no response after 2 weeks, consider escalation options (see Section 6).

Timing Matters: Submit your appeal as soon as possible, ideally within 3-5 days of deactivation. Quick action shows you take the issue seriously.

4. Writing an Effective Appeal

Your appeal letter is your chance to make your case. Here's how to write one that maximizes your chances of reinstatement:

The RACE Framework

R - Responsibility

Take ownership of the issue. Don't blame others or make excuses. Amazon respects accountability.

A - Action Taken

Explain what specific steps you've already taken to address the problem.

C - Changes Planned

Detail what you'll do differently going forward to prevent recurrence.

E - Evidence

Provide supporting documentation when relevant to your case.

Do's and Don'ts

Do

  • ✔ Be professional and respectful
  • ✔ Keep it concise (1 page max)
  • ✔ Address the specific issue cited
  • ✔ Show you understand the problem
  • ✔ Provide concrete action steps
  • ✔ Include relevant evidence
  • ✔ Proofread for errors

Don't

  • ❌ Be emotional or angry
  • ❌ Blame customers or Amazon
  • ❌ Write a lengthy essay
  • ❌ Deny everything happened
  • ❌ Make threats
  • ❌ Lie or exaggerate
  • ❌ Submit multiple appeals at once

5. Sample Appeal Letters

Use these templates as starting points. Personalize them with your specific situation and details.

Template 1: Delivery Quality Issues
Subject: Appeal for Amazon Flex Account Reinstatement - [Your Name] Dear Amazon Flex Team, I am writing to appeal the deactivation of my Amazon Flex account. I understand my account was terminated due to delivery quality concerns, specifically [state the reason from your email]. I take full responsibility for these issues. Upon reflection, I realize that [acknowledge specific problem, e.g., "I was not taking sufficient care with photo documentation" or "I did not follow proper procedures for undeliverable packages"]. Since receiving the notification, I have: - [Specific action taken, e.g., "Reviewed Amazon's delivery guidelines thoroughly"] - [Another action, e.g., "Practiced my photo-taking technique to ensure clear documentation"] - [Another action, e.g., "Created a personal checklist to verify each delivery"] Going forward, I commit to: - [Future action, e.g., "Taking clear photos showing both package and address/location"] - [Future action, e.g., "Following proper protocol for all undeliverable packages"] - [Future action, e.g., "Contacting support immediately when issues arise"] I value my partnership with Amazon Flex and am committed to providing excellent service to customers. I respectfully request the opportunity to demonstrate my improved performance. Thank you for considering my appeal. Sincerely, [Your Full Name] [Your Email] [Your Phone Number]
Template 2: Late/Missed Blocks
Subject: Amazon Flex Reinstatement Request - Attendance Issues Dear Amazon Flex Support, I am appealing the deactivation of my Amazon Flex account related to attendance issues. I acknowledge that I had [X] late arrivals/missed blocks over the past [time period]. This was due to [brief, honest explanation - e.g., "unexpected family medical emergency" or "vehicle reliability issues that have since been resolved"]. I understand that reliability is essential for Amazon Flex operations and customer satisfaction. I apologize for any disruption my attendance caused. To prevent this from happening again, I have: - [Action taken, e.g., "Resolved the personal situation that caused my scheduling conflicts"] - [Action taken, e.g., "Purchased a more reliable vehicle"] - [Action taken, e.g., "Set multiple alarms and calendar reminders for blocks"] I am now fully available and committed to maintaining perfect attendance. I will only accept blocks I can reliably complete. I would greatly appreciate a second chance to prove my reliability. Thank you for your time and consideration. Best regards, [Your Full Name] [Your Email] [Your Phone Number]
Template 3: Wrongful Deactivation / Error
Subject: Appeal - Wrongful Deactivation of Amazon Flex Account Dear Amazon Flex Team, I am writing to appeal my account deactivation, which I believe may be in error. My account was terminated on [date] citing [reason]. I respectfully believe this decision was made based on inaccurate information because [explain why]: [Evidence point 1, e.g., "I have GPS records showing I was at the correct delivery location"] [Evidence point 2, e.g., "I have photos timestamped at the delivery time showing successful delivery"] [Evidence point 3, e.g., "I have a statement from the customer confirming receipt"] I have attached [list evidence] to support my case. I have been a dedicated Amazon Flex driver since [start date] with [mention positive record, e.g., "over 1,000 successful deliveries"]. I take great pride in providing excellent service. I kindly request that you review my case with the evidence provided. I am happy to provide any additional information needed. Thank you for your attention to this matter. Sincerely, [Your Full Name] [Your Email] [Your Phone Number] Attachments: [List attached files]

6. Escalation Options

If your initial appeal is denied, you have additional options:

Option 1: Submit a Second Appeal

Wait 1-2 weeks, then submit another appeal with additional evidence or a revised approach. Sometimes different reviewers make different decisions.

Option 2: Executive Email

Email jeff@amazon.com with your case. This goes to an executive customer relations team. Use this sparingly and only for legitimate cases.

Option 3: Better Business Bureau

File a complaint with the BBB. Amazon often responds to BBB complaints. Include all documentation.

Option 4: Social Media

As a last resort, professional public posts on Twitter/X tagging @AmazonHelp sometimes get attention. Stay factual and professional.

Important: Escalation works best for legitimate cases with clear evidence. If you violated TOS or have a pattern of poor performance, escalation is unlikely to help and may burn bridges.

7. Preventing Future Deactivation

Once reinstated (or if you're reading this preventatively), follow these best practices:

Delivery Best Practices

  • ✔ Take clear photos showing package AND location
  • ✔ Follow customer delivery notes exactly
  • ✔ Don't mark undeliverable unless truly impossible
  • ✔ Contact customer if access issues arise
  • ✔ Return undeliverables promptly

Account Health Practices

  • ✔ Maintain "Fantastic" standing
  • ✔ Arrive 10-15 min early to blocks
  • ✔ Forfeit blocks you can't make (24hr advance)
  • ✔ Never use third-party apps/bots
  • ✔ Keep background check clean

8. Frequently Asked Questions

How long does the appeal process take?
Typically 5-10 business days, though some cases take 2-3 weeks. Check your email regularly, including spam folder.
Can I reapply for Amazon Flex after permanent deactivation?
Generally no, but some drivers have successfully reapplied after 6-12 months with a different email address. This isn't officially supported and results vary.
What if I was deactivated unfairly?
Gather all evidence supporting your case (photos, GPS data, customer messages) and clearly present it in your appeal. Amazon does reverse wrongful deactivations when evidence is compelling.
Should I call Amazon support?
Phone support cannot reverse deactivations - they can only confirm the appeal process. Your best path is the written appeal through the official channel in your deactivation email.
Can I still work for other Amazon programs after Flex deactivation?
It depends on the reason. Flex deactivation doesn't automatically affect Amazon DSP, Amazon Warehouse, or shopping at Amazon. However, serious violations may impact other Amazon opportunities.

Don't Give Up

Many drivers successfully appeal deactivation. Write a thoughtful appeal, be patient, and follow the process.

Pro Tips (Prevention) FAQ
Glen Meade

About Glen Meade

Founder of FlexDriverGuide and SideQuestHustle.com. I've spent years researching gig economy platforms and interviewing hundreds of drivers to bring you strategies that actually work. My goal is to help you maximize your earnings while avoiding common pitfalls.

Learn more about Glen | Our Research Methodology